We believe in a transparent and simple claims process. Here’s a clear guide on what to expect every step of the way.
Step 1: Claim Received Submitted
Your claim has been successfully submitted. You will receive an automatic email confirmation shortly as our team prepares to review your case.
Step 2: Verification Verification Required
A support team member will contact you to verify your details. This ensures we have all information needed for a swift resolution.
Step 3: Device Pickup In Transit
Once verified, we arrange a complimentary, insured pickup. We will send you all necessary shipping information and instructions.
Step 4: Technical Inspection In Workshop
Our expert technicians will perform a thorough inspection. We will then complete a professional repair or prepare a replacement device.
Step 5: Resolution & Return Shipped
Your claim is resolved! Your device is on its way back. You will receive a final confirmation email with your tracking number.
Need an Update?
If you have a question about your claim, the best way to get an update is to reply to the last email you received from our support team. For other inquiries, please use the buttons below.
